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Instructions for Cancellation

Instructions for Cancellation

The following right of cancellation applies only to users.

Right of Cancellation
You have the right to cancel this contract within fourteen days without giving any reasons.

The cancellation period is fourteen days starting from the date on which you or a third party nominated by you, who is not the consignor, accepts or has accepted the last of the goods.

In order to exercise your right of cancellation, you must notify us (giving your name, address and, where applicable, your phone number, fax number and email address) by means of an unambiguous statement (e.g. a letter sent by post, fax or email) of your decision to cancel this contract. For this purpose, you may use the accompanying sample cancellation form, though this is not mandatory.

You can electronically complete and send us the sample cancellation form or another clear, unambiguous cancellation declaration also to our website (give internet address). If you use this facility, then we shall immediately send you (e.g. by email) a confirmation of receipt of such a cancellation request.

To ensure the cancellation period it is sufficient if you notify us of your desire to exercise your cancellation right before expiry of the cancellation period.

Consequence of the Cancellation
If you cancel this contract, we have to reimburse you all payments that we have received from you, including the delivery costs (except for the additional costs that result if you have chosen another type of delivery than the most favourable standard delivery offered by us), immediately and at the latest within fourteen days from the date on which the notification concerning your cancellation of this contract was received by us.

For this reimbursement we shall use the same payment means as used in the original transaction, unless another means was expressly agreed with you; in no case will you be charged for this reimbursement. We may refuse the reimbursement until the goods have been returned to us or until you can prove that you have returned the goods, whichever is the earlier.

You must return or hand over the goods immediately and in any case at the latest within 14 days from the date on which you notified us of your desire to cancel this contract, to us or to (give here if appropriate the name and the address of the person authorised by you to receive the goods). The return period is met if you send the goods before the expiry of the period of 14 days. You are responsible for the direct cost of returning the goods.

You are liable for any loss of value of the goods only if this loss of value can be attributed to you as a result of handling which is not necessary for checking the condition, state, properties and functioning of the goods.

You can complete and send the sample cancellation form or any other clear, unambiguous statement of cancellation also to our website https://www.borbet.de/downloads/Muster-Widerrufsformular-Borbet_E.pdf. If you use this facility, then we shall immediately send you a confirmation (e.g. by email) of receipt of such a cancellation.

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